- Self help FAQ

FCT Promotion Group / 2015-03-12

>About FastCardTech is the smartphone-centric destination for your needs and demands.

1.Our missions

2. Where is FastCardTech located?


1. Why open an account?

2. What if I want to close my account?

>Assurance & Warranty

1. Are products under any warranties?

2.How does handle the defective items on arrival / DOA orders?

3. Product Price Protection

4. What is the Money Back Guarrantee?

>Dropship and wholesale service

1.What is dropship service and how does it work?

2.How does the wholesale service work?


1. Can I add more item(s) to my order?

2. Can I change my shipping address after placing an order?

3. Can I change my order to different item?

4. How to use coupon code and acount balance?

5. How to use the panda points ?

6. How to leave a note to us?

7. How is refund handled?

8. How do I cancel my order?

9. In what currency are prices displayed?

10. In what language should I enter my information in?

11. Why didn't I receive an order confirmation email?

>Payment & PayPal

1. What payment gateways are accepted?

2. Do I need to register a PayPal account?

3. How do I contact PayPal by phone?

4. How long does it take for refunds to get back to my credit card?

5. PayPal Error Message: "This transaction is invalid."

6. What do I need to checkout via PayPal?

7. What's PayPal?

8. Why should I pay with PayPal?

9. Can I buy without paying now?


1. How to return a product?

2. What's your return address for RMA?


1. Do you charge shipping & handling? Free shipping is offered to my country?

2. Where can I check the shipping methods and shipping fee?

3. How soon will you send the tracking number to me?

4. Do you do partial shipments?

5.Where can I track my package?

6. Is Cash On Delivery (COD) available?

7. Do you ship to APO/FPO or PO boxes?

8. How are replacement shipped?

9. How comes my tracking number do not work?

10. What if my address is in remote area?

11. How long does it take for orders to get sent?

12. What shipping options are available?

13. What countries do you ship to?

14. What's the declaration on shipping labels?

15. How are customs and import tax/duties handled?



Mobile Phone Frequency Information by Country Fastcardtech Gift Bags

  1. wietzedewit by Netherlands      (Posted on 2016-06-22 00:45:18)

    can you tell me which case fit for the smartphone HDC space A9.

  2. Reply by OnlineSupport
    Dear customer,
    Thanks for checking us, when you order this item, please check accessories area :
    Value Accessories:
    1*Screen Guard + 1*Phone case[+ US$ 5.00]
    we will send the suitable silicon case to you.

    Best regards.
    (Posted on 2016-06-22 12:31:21)

  3. CarlosMendez by Mexico      (Posted on 2015-12-22 11:55:10)

    Disculpe, cuando tendran en stock este celular:

  4. Reply by OnlineSupport
    Dear customer,
    Sorry to tell you that this item has been stopped production, you can have a consider about other items,such like this one
    or this one

    Best regards.
    (Posted on 2015-12-22 13:50:00)

  5. Anonymous user by United States      (Posted on 2015-11-18 23:47:52)

    are you stocking or are you going to stock the new estar holographic smart phones? if so price and availability ?
    thanks , j shook

  6. Reply by OnlineSupport
    Dear customer,
    Thanks for checking us, for that phone has been stopped production, only a normal phone is available right now.
    Best regards.
    (Posted on 2015-11-19 18:29:02)


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