Fastcardtech.com - Self help FAQ

FastCardTech is committed to become the most loved and trusted smartphone marketplace by offering superior shopping experience, timely shipping, and stellar customer service.

FastCardTech puts customer service first. Unlike many other stores, we believe customer service starts from the moment customers enter our website. We have staffs dedicated to answering questions in our forums, and we offer pre-sale technical support on our site and via e-mail.

Operated by FastCardTech Limited Company located at Hua Qiang Bei in Shen Zhen where Apple products like iPad & iPhone are made, and where Foxconn runs factories with over half a million people. By locating ourselves at the heart of the baking oven of electronics, we gain direct access to the best smartphones of the marketplace at the best possible factory direct price. The tremendous savings are then passed on directly to customers like you.

A free Fastcardtech.com account allows you to:

1. Place and track orders.

2. Save addresses in your address book so that you can accelerate shopping speed during checkout.

3. Collect rebate points to redeem free products.

4. Participate in community forums.

5. Write reviews, and rate other reviews.

Fastcardtech.com guarantees that your information is never sold to third parties. See our complete privacy policy

To have your account closed and all saved personal information removed (such as address book entries),please send a request e-mail to wholesale@fastcardtech.com.

Unless it is stated on the product page, product warranty is 6 months which starts counting from the date of shipment.

Within long time 2 months after Place an order :
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 20 or 50% of the item's price, whichever is lower.

o 3 to 6 months after shipment:
Over 60days Upon returning, defective items are fixed and shipped back to customers.Buyer need to pay shipping fee. Return shipping reimbursement is unavailable.

o Afterwards:
Customers may still send defective items back to Fastcardtech.com. Fastcardtech.com passes those items back to their manufacturers and helps coordinating the repair. Customers are responsible for shipping charges both ways.

Depending on the problem, fees may be charged by the manufacturers. Fastcardtech.com will contact customers before committing the repairs. Note: Fastcardtech.com will not charge you, Fastcardtech.com only charges you on the behalf of the manufacturers.

Parts not covered by standard warranties

0. Consumables including but not limited to ink, depletion of disposable or primary batteries, etc.

1. Parts naturally exposed to tear and wear including but not limited to screen protectors, cases, etc.

2. Damages or degradations caused by improper operations including but not limited to torn cables, blown fuses, bricks due to installation of custom firmwares, etc.

Fastcardtech.com guarantees safe delivery of your order,sometimes because of the shipping company not handle the package properly casue the item damaged ,we offer free exchange about the damage items. Fastcardtech.com ship back the item to you free.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.

Fastcardtech.com provides price protections on all orders before they are shipped.

If its price is lowered before your order is shipped, the difference will be refunded to your PayPal/credit card account. If your order is paid by a gift certificate, the difference is refunded to your gift certificate.

An order is shipped when a tracking number is shown in the order details page.


Click here to make a price protection request.

Not happy with a product? Return it to us.

You may return undamaged items to us postmarked within 45 calendar days of delivery(not covered the used item ). If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

Please note that shipping and handling charges apply if returns are not results of Fastcardtech.com's error.

Click here to return a product.

Eligibility:

o Products must not be altered or modified.

o Raw components and PCB boards cannot be accepted for return after they are installed or soldered.

o Consumables cannot returned once they are opened.

o When returning replacement products, the original (defective or non-functional) unit must also be returned, or a fee may apply.

o Volume/wholesale (signified by volume discounts), and customized orders are not covered by this offer.

Please click here get details

When you order one model 3-6 units,you will get 3% off

When you order one model 7-15 units,you will get 5% off

When you order over 15 units ,you will get 7% off

When you reach the VIP conditions ,you will get extra discount.Click here learn more about VIP

  All these discounts can only be offered to the normal price items,the promotion items can not get discount.

Yes, but you need to add it before your order is packaged for shipment. Let us know and we will do it for you(the added item can not over 50$,if over 50$,please place a new order).

In the meantime, placing a new order is likely faster. You can either let the new order ship separately, or request to combine your two orders( combine orders only if all of your orders are not paid ,or it can not be done)

It depends.

If your new delivery address is a big change from old one, such as different

country and different receipient, such change is not allowed for the paypal payment orders.or the paypal payment orders,we can only send the item to the paypal address,this is paypal policy to protect the buyer and seller.For the westunion and bank payment methods,the address

changing are allowed,but you need to inform us before we ship out

the item.After we ship it out then you claim us that the address is

wrong ,then you need to responsible by yourself.

Notice:For all paypal payment orders ,due to we can not change the

address,So before you place an order please make sure your paypal

address is correct and valid.Any address problem make the package can

not be delivered ,buyer need to take all responsibility.

The other cases we do not mention here, or you want to ask for an exception, please contact with us.

As long as we haven't shipped out your order, you can change your order to different items.

0. Find the new item(s) you want, check the price(s) of the new item(s).

1. If the new items are with lower price than your original payment amount, we will refund you the difference.

2. If the new items are with higher price than your original payment amount, you need to pay the difference by contact us. For example, say the difference is $15, please input 15 in the quantity field and checkout.

If we have shipped out your order, you can not change your order to different items any more.

To judge if we have shipped out your order, please check if you have received email with tracking number from us and PayPal. If you receive such email, it means we have shipped out your order.

•  Add the item in the cart-Proceed to checkout-Scroll the page down,then you will see an area as the picture shows ,you can apply.

•  Please log in ,then go to “My account”,during the first page ,you will find the following picture’s infomration ,then you only need to exchange it will be Ok.

Add the item in the cart-Proceed to checkout-Scroll the page down,then you will see an area as the picture shows ,you can apply.

Payments made through PayPal (or your credit card)

o Within 60 days of payment: we can refund either to your PayPal/credit card account or issue you a gift certificate (also known as store credit).

o After 60 days: refunds are sent as gift certificates.

Note: the 60 days rule is imposed by PayPal.

Payments made through gift certificates

o Refunds are sent as gift certificates.

You can cancel and obtain a refund yourself by visiting: My Account > Unshipped Orders, click on the order number you want to cancel, then click the "Cancel Entire Order" link.You may also let us know and we will cancel and refund your order for you.

All price listed on our website are in US dollars. You can choose some other mainstream currency like Euros, Pounds to display as your local currency. The rate used is is not controlled by us, it is fetched from some server.

To convert US dollars into your local currency,  Please click here.

If your home currency is not US dollars, please note that your credit card issuer or bank does the final conversion. The rates that your bank uses are not controlled by Fastcardtech.com.

If you would like to find out the actual conversion rates, please call your credit card issuer or your bank. Please be noted, no matter what currency the product prices are displayed in, US dollar is used at checkout.

All information should be entered in English. Information entered in other languages can cause processing delays or lost packages.

Fastcardtech.com is able to print shipping labels in customer country's native language. To enter an address in your native language, simply goto My Account > Address Book > Add New Address > Check "Use a secondary, non-english address".

Please note that a native language address is not guaranteed to be used for shipping. The use of such an address depends on the policies imposed by specific shipping carriers used for each shipment.Also this is only for the bank transfer or westunion payment ,paypal payment orders can only be shipped to the paypal address,so if your paypal address is wrong ,please contact the paypal correct it ,then make an order.

Fastcardtech.com is not responsible for issues caused by improper entry.

Please contact us so we can look it up.
As soon as you checkout an order, an email is automatically sent to your e-mail to confirm the order. If you're not seeing order confirmation or status updates, your e-mail provider or client software may be treating Fastcardtech.com's emails as SPAMs (mistakenly!). You should also have a quick look at the SPAM/JUNK e-mail folders.

PayPal, Western Union and Bank Deposit are accepted.

Fastcardtech.com prefers and recommends PayPal.Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

Yes.

PayPal is the best payment method of so far,it can protect the buyer and seller well if something wrong happen.So consider about the safety shopping ,a valid and verified paypal count is really necessary.

+1-888-221-1161 (US & Canada Toll Free)
+1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International)
+1-402-935-2050 (International)

These phone numbers are published on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/.

Credit card refunds requires manual verification and are processed within 3 business days.

You will receive an instant e-mail notification from PayPal to confirm these refunds. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.

After a refund is processed, it could take anywhere between 1 and 30 days to appear on your credit card statements. This delay depends solely on agreements between PayPal, your card's type (Visa/Mastercard/AE), and your issuing bank. It is not within Fastcardtech.com's control.

Please make sure your bank card or paypal count has enough money inside.If the money is enough ,then please try to clear the browser’s cookies and re-order again. This will usually resolve the error message you have seen.
If the above does not work, please contact us.We will help you solve the problem.

1. A valid email address

2.The consignee address is the same with your paypal count.

3.A valid credit card or bank account.

PayPal is a globally trusted payment clearing service. By using PayPal to pay, your financial information such as credit card numbers and billing address are kept private and secure -- your information cannot be seen by one else (even the merchant).

For more information, please see PayPal on Wikipedia and PayPal's website.

PayPal is a trusted third party payment processor, owned by eBay. Paypal protects your financial information during transactions and protects your payment for 60 days against any cases like loss of goods, not-as-described and not-received.

PayPal on Wikipedia

When you checkout via PayPal, Fastcardtech.com only sees your shipping address and optionally a telephone number if you explicitly wish to share with us.

For US customers, PayPal's Bill Me Later can help you purchase without paying now. You can Get 6 months financing on orders of $99 or more when you pay with Bill Me Later?, a PayPal service. For more detail, please learn more.

PayPal's Bill Me Later is NOT for non-US customers.

Please click here get all details about our warranties

Please contact us get the information details.

Yes,we charge the express shipping methods.The registered airmail

Shipping is free,you can check if your country is in the free shipping

list by click here.

(Note : some countries are in the free shipping list ,but due to right

now the chinese custom check so strictly ,so if you can not find

registered airmail shipping for your country ,it means your country

has been limited ,please choose the EMS or DHL shipping ,later

once the custom policy changed ,we will add the free shipping to

your country again.)

The tracking number will be offered to you with E-mail within 3 days.

Yes.If you order too many items at the same time ,we will separate it

with different packages to ship it out.

Registered airmail,free shipping and EMS tracking (Most of shipping companies are supported)

EMS Official tracking (tracking number end with CN)

DHL Official tracking

EURO EXPRESS Shipping Official tracking

Sorry, no. No international courier provide such kind of service for international shipping as of now.

Yes. These are supported by the free airmail shipping and the USPS shipping services.

Speedpost Global express and DHL cannot ship to APO/FPO or PO box addresses, because they require the recipient's signature upon delivery.

If you place a Speedpost Global Express or DHL order with an unsupported address,and the logistic company can not contact you through make the package returned,you need to pay the returning fee ,and if the package lost during the returning process or due to some other reason can not be returned ,you will responsible for all losing,Also if you face custom issues with DHL shipping method,you must pay tax ,if not and makes the item returned, we reserve the rights about legal claim,as the returning fee is really unacceptable.

For lost packages:

Replacements are shipped using the same service the original package used.

For replacement of defective or missing items:

We will use the airmail shipping send the item back to the buyer ,for the missing items,you can also choose refund .Speedpost Global Express orders are processed case by case. Our customer advocate updates you with details.

Fastcardtech.com sends shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.

After we send package to post company, For Speed post Global Express, DHL and USPS packages, this update is usually 1 business day. For airmail packages, the delay can be up to 3 working days.

Notice:sometimes due to the custom strictly checking reason ,the tracking will be updated online delay.If buyer want to know more details can contact our service team.

There are 2 situations.

1. To all shipping options of air mail (registered mail)and EMS, there is no price difference between non-remote area and remote area, therefore no extra shipping cost.

2. To shipping options of express, like DHL, UPS, FedEx and TNT, there are price difference between non-remote area and remote area, and therefore there will be extra shipping cost resulted in for remote area. In most cases, the extra shipping cost is very high and is not acceptable. To tackle this problem, we have the following 2 solutions.

Switch to (Singapore) EMS which takes about 10 to 15 business days to deliver, just a little bit longer than 5 to 10 business days.

Buyer pays the extra shipping difference, and we stick to express shipping. You can pay the shipping difference by contact us.

To judge if your address is remote area, we recommend you to check the official websites of DHL, UPS, FedEx and TNT. For DHL, please click here. And we will send you email to notify your address is in remote area for express shipping once and if we receive feedback from our shipper.

Items that are in stock are shipped in 1 to 3 business days.
Items that are unavailable will be placed on back order, and the remainder of your order will be shipped as partial shipments(If you just order one item ,we will offer you e-mail reminder about this situation ,please make sure your registered e-mail is valid and within normal using). Please check our web site for the estimated time of arrival of back ordered items. Please note that these ETA dates are estimations and cannot be guaranteed. You may cancel outstanding back orders for a refund at anytime.

Where possible, we will make every effort to alert customers of potential delays, or offer possible substitutions to the originally ordered item (such as batteries or memory cards with similar specifications). We send out these by personalized e-mail messages.

Important Notes

o If your order contains prohibited items for the shipping carrier you selected, Fastcardtech.com re-routes your order via another shipping carrier and it may take additional time for your order to ship.

o All estimated/typical delivery time are derived from real world data collected from past orders.

o Most services are not time guaranteed. For time guaranteed deliveries, contact us for custom quotes using UPS and/or FedEx services.

o Fastcardtech.com ships all packages from Hong Kong.

All.

Fastcardtech.com ships to addresses around the world no matter where you are.

For orders shipped with Airmail Service, category of products ordered is used as customs declaration with a low value.

Unless otherwise requested by customers, Fastcardtech.com DOES NOT include invoices and receipts inside packages.

Orders shipped to Norway, France, or Denmark are exceptions. Fastcardtech.com is forced to print the paid order total on the declarations.

Because Fastcardtech.com forward the products from Shen Zhen to Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Fastcardtech.com.

Statistically, well less than 1% of all orders have ever got opened by the Customs in customers' home countries. If a package were to be checked by the customs office of the customer's country, customers have to cover for import duties, tariffs, and taxes.

Although the chance of packages charged by the customs is small, Fastcardtech.com encourages customers to check with their local customs office for potential import taxes, duties, and tariffs, prior to placing an order. In addition, some products may require special licenses or permits to import (such as high powered lasers). Fastcardtech.com is not responsible for products confiscated by the customs in customers' countries.