Home > Buyer Guide > World-wide shipping service agreement

World-wide shipping service agreement

fastcardtech.com service team / 2008-05-08

Fastcardtech ship to worldwide

Fastcardtech company will try our best to service our buyer.

We can delivery our product to world-wide all country. Every can ship country have our buyer.

From Iceland to South Afirca, From Pacific Ocean Island country to North EU few people city.

Where have human where we try to delivery.

Important we Free support base airmail shipping service for world wide all buyer.

We have FEDEX, DHL, UPS, EMS, EU-Express, DHL mail, Airmail Service.

Term for shipping service:

1.To avoid damages during the shipping, we use thick packages and foam bag for shipping.

2. We use these shipment service for ship your package for now:

Please use this tool track your package :http://www.17track.net/index_en.shtml (Not for EURO EXP)
If your package is by BP EURO EXP please track by: http://www.bpostinternational.com/en/cn/businesszone

EMS (Express Mail Service) estimated shipping time is 4-8 business days once your package has left the shipping company.

Allow 2-3 business days to receive your tracking# information once your payment is made.

For more information on EMS, please visit http://www.ems.com.cn/english-main.jsp

FEDEX DHL UPS Express FFEDEX Group is the world's leading delivery and postal service provider. They deliver in 3-6 business day(door to door service)in over 200 countries.

For more information on FEDEX,please visithttp://www.fedex.com

PLEASE NOTE:We use HongKong express agent company send FEDEX DHL UPS PACK for not let buyer pay high tax, But this will cost more 1-2 business days update.

Registed airmail service for world-wide Airmail will take US,CA,UK,AU&NZ ---(10-30 Business Days),Europe (Expect East+North Euro) & Asia ---(15-40 Business Days),South America & Rest of the World ---(20-50 Business Days). Please allow 3 to 5 business days to receive your tracking information. When you order goods, only choosing Registered Airmail SERVICE will be acceptable for Free. If you choose other shipment service, system will atuomatically charge shipment fee.

PLEASE NOTE:For some high% will lost airmail package country we not offer Airmail ship service. If buyer insist on for use registed airmail service for high cost product we have right to refund buyer ask pay again only by accept Westernuion Moneygram BankTT payment for order.

3. Shipping cost is given to you by our payment center once you confirm your purchase. Shipping cost varies depending on weight of package and destination.

4. We are not held responsible for all lost or any damages occurring during the shipping, we strongly suggest our customers to pay for the extra insurance fee.
This way in a rare case a lost or damage on a package, you are fully protected by the insurance. But it not you must need pay, please think for risky and decide if need pay it.

5. We are in no way responsible for import taxes, hold package refund, rules, regulations, policies or values that you may be charged by your country. It’s the buyer’s resposibility to comply with their country laws. Every country has its laws to which their citizens shall abide by. We do not make or interpretate these laws.

6.For avoid some custom problems or negative shipment service in some countries, we have right to change shipment service as we suggest. Due to this reason we will charge extra fee or short fee from buyer. If disagreed, we
accept for refund and cancel order.

7.If the buyer does not receive parcels for their own factors (eg, not at home, move), resulting parcel returned to us. Buyers must pay the return shipping costs + customs Import Fee. if the buyer still needs package, you can re-pay the freight fee we will reship to buyer, if the buyer does not pay the above fees, it will be deemed to give up the parcel, In this case, due to cost considerations (Return freight is full price without any discount, so price is very high)
We may give up the package in china customs office.

Notice for free shipping service

Welcome to FCT shopping center,it is our great honor to serve you

1. Free shipping logo products freeship

Now no matter how much you buy in FCT ,as long as the products marked with Free shipping logo ,the system will zero the shipping fee when you choose shipping mode as "REG-Airmail" with the expansion and mature of overseas logistics,FCT and chinese postal service has built a strategic partnership.

2.Make order over 200USD enjoy free shipping service

Customers from these countries will enjoy our free shipping service
Provided you buy totally over 200 USD a time

Now support countries listed as follows:
USA, Canada, Spain, Bulgaria, Sweden, New Zealand, Norway, Finland, Denmark, Switzerland, Portugal, Slovakia, Hungary, Greece, Poland, Luxemburg, Mexico, Brazil, Argentina, Malta, Thailand, Singapore, Jordan, Ecuador, Peru, Chile, Bolivia, Russia, Latvia, India, Turkey, Romania, Cyprus, Ireland, Hongkong, israel, Saudi Arabia, Puerto Rico, Ukraine, China, Belarus, Moldova, Japan, Kazakhstan, Slovenia, Estonia, Taiwan, Lithuania, United Arab Emirates, Lebanon, Qatar, Indonesia, Iceland, Bosnia and Herzegovina, Albania, Uruguay, South Korea, Afghanistan,France, United Kingdom, Germany, Italy, Netherlands, Belgium, Denmark, Czech

For customer from Non-x countries,if you buy over 350USD in all, you still can enjoy our free shipping service!

Note:

1/PLS note :generally,the free shipping dispatch would send by REG-AIRMAIL ,the final shipping mode will depend on the actual situation

2/PLS note :Free shipping will take 12- 60 business days for delivery.
East Asia, US,CA,UK,AU&NZ ---(10-30 Business Days),
Western Europe + Northern Europe, Southeast Asia - (15-45 business days)
Eastern Europe, Southern Europe, Middle East (30-50 Business Days)
South America & Rest of the World ---(30-60 Business Days)
After payment please allow 3-6 business days to receive your tracking information.

If you hurry to get the package, you can also consider other service.

3/PLS note :Please allow 3 to 6 business days to receive your tracking information.

4/PLS note :When you order FreeShipping logo goods, only choosing Registered Airmail SERVICE will be acceptable for Free.
If you choose other shipment service, system will atuomatically charge shipment fee.

5/Because of different weight, Now tablet PCs and notebooks not support this Service.

Payment Methods Dropship system for fastcardtech

Anonymous user by Portugal (Posted on 2016-05-27 21:27:09)

The phone Zuk Z1 is sent from the European warehouse?

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Reply by OnlineSupport
Dear customer,
Thanks for checking us, we ship from China, but we can use the Netherlands post send the item to you to avoid custom issues.
Best regards.
(Posted on 2016-05-27 21:40:15)

pp_186530 by (Posted on 2016-03-05 23:08:38)

hello! i want to buy a mi4c and I'm confused with the shipping. DHL free shipping is available to Greece but If i choose DHL i have to pay tax issue?if yes, can i check the Customs Duties Insurance?
How many days is the shiping to Greece with DHL?except DHL, what post do you recommend?
i need the phone as soon as possible and i don't have problem to pay for express post, but i want to avoid customs problem. What do you suggest me to do? Thanks a lot, and I'm sorry for the many questions.

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Reply by OnlineSupport
Dear customer,
Thanks for checking us, I am sorry to tell you that we don't use DHL send to Greece, the tax in your country with DHL is terrible, I recommend you choose the EMS or registered airmail shipping.
EMS is $44,it will take around 10-20 days arrive, the registered airmail shipping is free,it will take around 20-45 days arrive

With the EMS or Registered airmail shipping has no tax issues
Best regards.
(Posted on 2016-03-07 15:03:50)

pp_186530 by (Posted on 2016-03-05 23:08:18)

hello! i want to buy a mi4c and I'm confused with the shipping. DHL free shipping is available to Greece but If i choose DHL i have to pay tax issue?if yes, can i check the Customs Duties Insurance?
How many days is the shiping to Greece with DHL?except DHL, what post do you recommend?
i need the phone as soon as possible and i don't have problem to pay for express post, but i want to avoid customs problem. What do you suggest me to do? Thanks a lot, and I'm sorry for the many questions.

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uareri27 by (Posted on 2016-03-03 11:33:12)

Hello,
Will I have problem with the Canadian customs if I choose EMS shipping?

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Reply by OnlineSupport
Dear customer,
Thanks for your enquiry, most of time there is no any issues, we always declear the item with low value and mark it as a gift to help our buyers avoid the custom issues.
98% guys get the item without problem.
Best regards.
(Posted on 2016-03-03 16:15:15)

argyakok by (Posted on 2016-02-07 07:46:59)

Hello i want to buy a phone atleast 130dollars in greece! what will be the fee of the Custom in greece so i can take it?

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Reply by OnlineSupport
Dear customer,
Please don't worry, if you choose the EMS or registered airmail shipping, there is no any custom tax
Best regards.
(Posted on 2016-02-08 23:36:29)

RICUBANO by European Union (Posted on 2016-01-27 01:44:44)

Ciao.
Io voglio acquistare questa merce che ho già nel carrello, ma ho alcune domande da fare:
1) Ho diritto a uno sconto ?
2) il trasporto è gratis ?
3) per avere la merce in poco tempo, quanto devo pagare in più e dopo quanto tempo arriva?
4) Le 2 batterie extra che ho messo nel carrello
sono buone per i 2 smartphone che sono nel carrello ??
5) La batteria del telefono ( Elefono Vowney ram 4gb) si può sostituire aprendo il coperchio posteriore ??

Appena ricevo le vostre risposte acquisto e pago subito con PAYPAL.
Grazie.
Giuseppe De Maglie

*********************************************************

Elefono Vowney- 4G MTK6795T 64bit Octa core 2.2GHz 4GB 32GB NFC 5.5inch Quad HD 2K dello schermo di tocco del Android 5.1 ID Telefono
Telefono adattatore: adattatore (libero) UE
Screen Protector: Universale Crystal HD di film * 1 [ € 1,83]
Valore accessori: 1 Più della batteria [ € 18,42]
Valore Accessori: Auricolare Bluetooth 4.0 [ € 7,37]
Colore: Oro
Versione: Presell
€ 294,70 -
1
€ 294,70 Elimina Goccia di raccogliere.
Elefono Vowney- 4G MTK6795T 64bit Octa core 2.2GHz 4GB 32GB NFC 5.5inch Quad HD 2K dello schermo di tocco del Android 5.1 Phone ID
DHL libera la nave
Elefono Vowney- 4G MTK6795T 64bit Octa core 2.2GHz 4GB 32GB NFC 5.5inch Quad HD 2K dello schermo di tocco del Android 5.1 ID Telefono
Colore: Bianco
Adattatore telefonico: UE adattatore (libero)
Screen Protector: Universale Crystal HD pellicola * 1 [ € 1,83]
Valore Accessori: 1 Di più batteria [ € 18,42]
Value Accessori: Auricolare Bluetooth 4.0 [ € 7,37]
Versione: Presell
€ 294,70 -
1
€ 294,70 Elimina Goccia di raccogliere. Cancellare tuo carrello. Aggiornare il carrello
Totale parziale € 589,40

*************************************************************

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Reply by OnlineSupport
Dear customer,
Grazie per il vostro ordine da noi, si prega di altri elementi, questo prodotto è pre-vendita, sarà a disposizione alcune settimane più tardi.
Circa la sua preoccupazione:
1. È possibile utilizzare lo sconto, è possibile ottenere il codice coupon da questa pagina: https://www.fastcardtech.com/chinese-new-year-wish-sale

2. Con la posta aerea registrata spedizione è gratuita
3.Se si bisogno dell'articolo veloce, potete scegliere lo SME o DHL, SME è di $ 44, ci vorranno 10-20 giorni arrivano intorno, il DHL è di $ 35, non ha limite di zona remota, ci vorranno circa 7-14 giorni arrivano . Controlla il tuo indirizzo è regione remtoe o no: raslist.dhl.com/jsp/first.jsp

4. si prega di controllare il telefono è Build-in batteria stile o batteria rimovibile
5. Il elefono non può sostituire la batteria.
Best regards.
(Posted on 2016-01-27 16:16:10)

Vladimi by Slovakia (Slovak Republic) (Posted on 2015-12-31 03:44:16)

I want to buy LeTV Le 1 Pro X800 for anount 292.98 USD. Despite the declared DHL FREE SHIPPING is is promised it is not possible!!!
Why? Can you help please!
Thank you!

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Reply by OnlineSupport
Dear customer,
Thanks for checking us, about the DHL free shipping right now is only offered for some Europe countries which has low custom risk, once you checkout, please click "Proceed to checkout", if you can not find the Free DHL shipping option, it means that your country is still not supported with the Free DHL service

(Note : some countries are in the free shipping list ,but due to right now the chinese custom check so strictly ,so if you can not find registered airmail shipping for your country ,it means your country has been limited ,please choose the EMS or DHL shipping ,later once the custom policy changed ,we will add the free shipping to your country again.)<br />

Best regards.
(Posted on 2015-12-31 14:28:55)

Anonymous user by Poland (Posted on 2015-12-15 21:12:15)

from which country do you send telephone ? from china ?

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Reply by OnlineSupport
Dear customer,
we ship from China,thanks
Best regards.
(Posted on 2015-12-16 01:20:30)

gogosn by Ukraine (Posted on 2015-10-17 03:26:43)

Hello,
What is DHL free shipping on the page of this product https://www.fastcardtech.com/THL-5000T-Android-Phone-Black.html
When ordering it, there is only standart airmail that is free. And there is no DHL as an option at all to Ukraine. Why is that?

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Reply by OnlineSupport
Dear customer,
Thanks for checking us, about the DHL free shipping, right now we only offer it from some low tax countries.
Your country can not be supported due to with the DHL with big custom issue,
Please choose other shipping methods
Best regards.
(Posted on 2015-10-17 21:35:35)

Aswadhativijay by (Posted on 2015-08-10 09:41:37)

Can u ship to India?
If so, what about customs?
I am looking for HONOR 7.
It's around $400.
How much time it will take to deliver the mobile?

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Reply by OnlineSupport
Dear customer,
Thanks for your inquiry,
we can ship item to India with EMS, DHL and registered airmail shipping.
About the custom issues, we will send the item out with very low value and mark it as a gift to help you avoid it. following our experience from your country's buyers, with the EMS and registered airmail shipping still no any custom issues feedback yet.
About the shipping time, with EMS is around 8-16 days, DHL around 6-12 days, registered airmail shipping around 20-40 days.
Best regards.
(Posted on 2015-08-10 19:55:39)

[email protected] by Greece (Posted on 2015-08-06 20:50:16)

Hello!
I want to buy a mobile phone.
I will not have a problem with customs office ??

Stefanos.

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Reply by OnlineSupport
Dear customer,
Thanks for considering about us.
If you are from Greece,then don't worry, we shipped so many items to your country already, until now we still not met any buyer feedback to face custom issues.
Just order-free.
Best regards.
(Posted on 2015-08-07 01:05:32)

cocomunro by Italy (Posted on 2015-05-02 03:07:07)

quiero comprar un cellular , envio a italia . Que forma de envio me conviene para que llegue mas rapido y no tener problemas con aduana?

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Reply by OnlineSupport
Dear customer,
Thanks for your inquiry ,we can send the item to your country with EMS，DHL and registered airmail shipping.
If you need fast shipping,you can consider about the DHL(6-12 days )　or EMS (8-16 days)service ,we will send the item to you with low value and mark it as a gift to help you avoid the tax .Most of time has no custom problems.
Best regards.
(Posted on 2015-05-02 22:53:06)

alex001 by Russian Federation (Posted on 2014-12-07 20:25:42)

COOL

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Reply by OnlineSupport
Dear customer,
Thanks for your interest of our products.
Our website is on big sale now and our website held some interesting activities for christmas, looking forward to your participation:
https://www.fastcardtech.com/Christmas-Activities.html
Hope you can recommand us to your friends.
Have a nice day!
Best regards.
(Posted on 2014-12-08 14:49:13)

MeadyM by (Posted on 2014-11-13 18:29:48)

Hai fastcardtech my order sn2014103072001 its already in my hand thanks so much its amazing and wonderfull to shoping in this website , fastest, care. And so nice to me

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Reply by OnlineSupport
Dear customer,
Thanks for your appreciate.
We'll provide better and better products to customers.
Kindly pls. recommand us to your friends.
Have a nice day!
Best regards.
Best regards.
(Posted on 2014-11-14 18:16:30)

jcradock71 by Spain (Posted on 2014-10-27 23:32:18)

I am trying to place an order but my Province/State is not in the list. How can I give you my details?. My province is A Coruña in Spain.

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Reply by OnlineSupport
Dear customer,
We will fix this problem soon.

Best regards.
(Posted on 2014-10-28 14:18:50)

edvargas by (Posted on 2014-10-18 03:02:01)

Hello when sending EMS how long it takes for me or my clients receive the products in Brazil? I thank you.

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Reply by OnlineSupport
Dear customer,
It will take 7-15 days by EMS.
Best regards.
(Posted on 2014-10-18 13:21:05)

Anonymous user by United States (Posted on 2014-09-25 21:01:59)

Hi, I bought a I6 Cell last night, the payment is still showing in Authorization status. How long before you process the payment? Also, I think I would like to expedite the shipping process, let me know how I can do that. Or if you can tell me how long exactly before I can expect the phone with free shipping.

thanks

David Desmare
Roswell, GA

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Reply by OnlineSupport
Dear customer,
Thanks for your interest of our products.
You can choose the shipment by EMS(7~15 days to destination)
It'll take 15~40 days on free shipping.

Best regards.
(Posted on 2014-09-25 21:11:27)

normatorti by (Posted on 2014-09-25 20:14:31)

Sorry i am waiting for a Phone do you know if it will attive in week???

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Reply by OnlineSupport
Dear customer,
As we've tracked your package on that:
http://www.17track.net/en/result/post.shtml?nums=RS147127523NL
The status shoe it is transporting on Italy.
Pls. take patience.

Best regards.
(Posted on 2014-09-25 21:02:32)

normatorti by (Posted on 2014-09-25 20:14:23)

Sorry i am waiting for a Phone do you know if it will attive in week???

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[email protected] by (Posted on 2014-09-24 04:56:45)

RS146974814NL
Please when will my package with above tracking number arrive my address. Thanks.

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Reply by OnlineSupport
Dear customer,
Sorry to let you worried.
As we tracked on that:
http://www.17track.net/en/result/post.shtml?nums=RS146974814NL
The status show it is transporting on UK now.
Pls. take patience and recheck it by yourself again.

Best regards.
(Posted on 2014-09-24 13:00:39)