12 months Free repair & Return Warranty Agreement
fastcardtech.com service team / 2008-07-01
Fastcardtech offer 1 year 12 months warranty
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What does my warranty include ?
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries charger and headset, they carry a 2 weeks warranty.
PLEASE NOTE: Fastcardtech.com only repairs and replaces his own products. Please note that we keep records of serial numbers(or IMEI) of every phone we sold out.
What about the No reason return policy ?
We not accpet "No reason" return!!!!
Like "I am not like","It is not like I think","I think will have some more function"."My phone signal is weak"."Speed not like I wish" ETC
We are unable to issue refunds for orders processed beyond that time frame.
Please note That unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% re-stocking fee.
(We not pay ship back to us ship fee)
We not accpet change model after you got packages, If you want to change another model, you will be subject to a 30% re-stocking fee.
(We not pay ship back to us ship fee and your old phone must never used all in new also)
Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.
If you are uncertain about any terms, feel free to email us: [email protected] as we are online 24/7.
What is the repair item & exchange policy ?
Repair and exchange only on defective units.
For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promissed buyer you will get a well phone back but maybe you will get is another same model used phone or some part changed one.
DOA(Dead on arrived) buyer ship back for exchange new one, fastcardtech will pay ship back to buyer fee.
If request for refund, fastcardtech only refund with your payment total we not refund you ship back to fastcardtech shippment fee.
IN ONE MONTH Report problem for product for fix, buyer need pay ship back fee.
OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)
After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items,please not need ship back other seller or website sold to you items. We will destroy it.
Hardware repair case:
For change hardware buyer need pay cost fee. The hardware price depend on factory request.
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries and headset, They carry Only 2weeks warranty.
Our warranty covers:
Any technical problem(Not need change hardware)
For example, your phone cannot receive incoming calls, etc
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:
1. Improper or inadequate maintenance
2. Misusage and mishandling
3. Fire, flood and other will-of-god
4. Damaged by a wrong voltage use
5. Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
6. Unauthorized modification or alteration
What if the item I receive is defective or damaged ?
If the item you receive is defective or damaged, you can request a replacement or a refund.
Please check your items immediately upon delivery and inform us within 48Hrs.
Replacements and refunds are accepted on merchandise within 5 days of receipt for items that
HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.
PLEASE NOTE: Shipping and handling charges are non-refundable.
How do I make a return or exchange ?
Simply include in your package, along with the defective unit, our warranty card for items
one paper write detailed description of the problem your e-mail address.
Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.
PLEASE NOTE: Fastcardtech does not assume return shipping costs
What about ship back to us tax and duty ?
Tax and import duty is not included for warranty. We are not liable to any customs hold up or import tax at the receiving country.
To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)
What about when 1 year warranty over time ?
When one year warranty time over, we go on support accessories & hardware purchase service.
For get extra repair service please talk with our online support worker or Email : [email protected] get more service.
Note:About ship back service to FCT
Please note once you need ship back to us for free enjoy our warranty service.
Please not use FEDEX TNT DHL UPS Because most of them will be hold by china customs and ask high tax or just let package back to you.
We recommand use Reg-Airmail or Express mail service support by your country post office.
World-wide shipping service agreement
Dropship system for fastcardtech
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mdecker by United Kingdom
(Posted on 2015-04-11 06:44:06)
Second order, first was great - glad the free delivery option is available again. Best, Michael
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Anonymous user by
(Posted on 2014-10-23 01:05:57)
Hi. Could you tell your back address. I wan to send back my phone for reinstall android program. Thanks
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Anonymous user by
(Posted on 2014-10-04 17:52:03)
my phone is delyvered in other country i dont receve my order please contcat to me
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cargonfe1972 by Spain
(Posted on 2014-09-24 21:19:15)
MI MOVIL CON SEGUIMIENTO RS147127041NL VIENE MAL DE LA PANTALLA Y LA BATERÍA NO DURA NADA QUE DEBO HACER PARA CAMBIARLO
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cargonfe1972 by
(Posted on 2014-09-24 21:19:05)
MI MOVIL CON SEGUIMIENTO RS147127041NL VIENE MAL DE LA PANTALLA Y LA BATERÍA NO DURA NADA QUE DEBO HACER PARA CAMBIARLO
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mervyn71 by Australia
(Posted on 2014-09-19 16:15:59)
the charging port it my phone that i received does not work as it is clearly broken and i would like to get it replaced or a full refund
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mervyn71 by
(Posted on 2014-09-19 16:15:52)
the charging port it my phone that i received does not work as it is clearly broken and i would like to get it replaced or a full refund
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Lollire by European Union
(Posted on 2014-09-14 18:15:20)
Hello, I purchased a galaxy s5 legend about a month ago, I have a problem, my phone is blocked on the boot, how do I send it and have it adjust to you?
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Anonymous user by Greece
(Posted on 2014-08-20 13:22:30)
hi , i just received my new S5 ( order SN2014080841725.
package tracking number ;RS143561703NL).
But the device has problems :
every one hour shut it down ( it needs to remove the buttery to shut on )
and in camera-video mode flashing ( switch off the camera after four sec. e.t.c ).
Please to replace it as soon as possible.
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bukhalid by United Arab Emirates
(Posted on 2014-07-09 13:15:47)
hi
I am looking for the best quality smartphone and cheapest price below $200 us
and with higher storage above 16gb ram and 2gb rom with LTE 4g support in united arab emirates
please advice me which products is very good to buy from your store
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Anonymous user by
(Posted on 2014-07-03 01:02:56)
compre un telefono con este numero de orden:
Order number SN2014070269665 and total $144.03
pero me aparece otra compra con este numero de orden:
No. Order number SN2014070235844 and total $136.26, que quisiera cancelar, debido a que es la misma, yo solo quiero el de 144.03, como cancelar esa segunda orden.
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crocket by
(Posted on 2014-05-31 21:20:37)
Salve,c'e' assistenza in Italia?
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Anonymous user by
(Posted on 2014-04-25 14:46:57)
how to ship this to serbia.please answer me,there is safe shipping
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leonardo89 by
(Posted on 2014-04-19 01:54:43)
I want buy "HDC Galaxys S4 N9592- MTK6592 Octa Core 1.7Ghz 5.0 Inch QHD IPS Screen Android 4.2.2 Phone". Can this phone work in Italy?
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Anonymous user by
(Posted on 2014-03-22 19:03:02)
Salve, vorrei comperare un HDC Galaxys Nota 3 Vitas la ram è effettivamente di 3gb e la rom è effettivamente di 32gb o quest'ultima è divisa tra archiviazione e sistema operativo, la durata della batteria è da 150 a 200 ore standby?
grazie, Maurizio.
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Anonymous user by Israel
(Posted on 2014-03-03 01:19:34)
im went to buy smartphone and i went to pay with paypal ?
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Anonymous user by
(Posted on 2014-02-12 01:30:23)
Hi, can you tell me about shipping to Indonesia? I want to minimize the tax value. Can you give me solution for it. Thanks
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Oessie by Netherlands
(Posted on 2013-12-24 08:14:26)
Hello,
I would like to ask a question. How long will it take to receive my package if I am currently in The Netherlands. I used the airmail service. I also received a tracking number but I could not find and see any information. Could you please help me out?
I thank you in advance!
Greets,
Oessie
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ford56 by Sweden
(Posted on 2013-12-11 02:49:00)
What is the shipping time to sweden?
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Anonymous user by
(Posted on 2013-11-15 02:35:09)
If I pay another $ 110 for transport and the phone repairs ,have to wait 2 months to repair,What is the business ?
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