Fastcardtech Service Tel:+1(239)4945681 (MON-FRI,USA EAST TIME 10AM TO 6PM, English)
fastcardtech.com service team / 2008-07-01
Fastcardtech offer 1 year 12 months warranty
Use our Panda card got easy support
What does my warranty include ?
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries charger and headset, they carry a 2 weeks warranty.
PLEASE Note: Fastcardtech.com only repairs and replaces his own products. Please Note that we keep records of serial numbers(or IMEI) of every phone we sold out.
What about the No reason return policy ?
We not accpet "No reason" return!!!!
Like "I am not like","It is not like I think","I think will have some more function"."My phone signal is weak"."Speed not like I wish" ETC
We are unable to issue refunds for orders processed beyond that time frame.
Please note That unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% re-stocking fee.
(We not pay ship back to us ship fee)
We not accpet change model after you got packages, If you want to change another model, you will be subject to a 30% re-stocking fee.
(We not pay ship back to us ship fee and your old phone must never used all in new also)
Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.
If you are uncertain about any terms, feel free to email us: Support@fastcardtech.com as we are online 24/7.
What is the repair item & exchange policy ?
Repair and exchange only on defective units.
For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promissed buyer you will get a well phone back but maybe you will get is another same model used phone or some part changed one.
DOA(Dead on arrived) buyer ship back for exchange new one, fastcardtech will pay ship back to buyer fee.
If request for refund, fastcardtech only refund with your payment total we not refund you ship back to fastcardtech shippment fee.
IN ONE MONTH Report problem for product for fix, buyer need pay ship back fee.
OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)
After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items,please not need ship back other seller or website sold to you items. We will destroy it.
Hardware repair case:
For change hardware buyer need pay cost fee. The hardware price depend on factory request.
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries and headset, They carry Only 2weeks warranty.
Our warranty covers:
Any technical problem(Not need change hardware)
For example, your phone cannot receive incoming calls, etc
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:
1. Improper or inadequate maintenance
2. Misusage and mishandling
3. Fire, flood and other will-of-god
4. Damaged by a wrong voltage use
5. Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
6. Unauthorized modification or alteration
What if the item I receive is defective or damaged ?
If the item you receive is defective or damaged, you can request a replacement or a refund.
Please check your items immediately upon delivery and inform us within 48Hrs.
Replacements and refunds are accepted on merchandise within 5 days of receipt for items that
HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.
PLEASE NOTE: Shipping and handling charges are non-refundable.
How do I make a return or exchange ?
Simply include in your package, along with the defective unit, our warranty card for items
one paper write detailed description of the problem your e-mail address.
Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.
PLEASE NOTE: Fastcardtech does not assume return shipping costs
What about ship back to us tax and duty ?
Tax and import duty is not included for warranty. We are not liable to any customs hold up or import tax at the receiving country.
To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)
What about when 1 year warranty over time ?
When one year warranty time over, we go on support accessories & hardware purchase service.
For get extra repair service please talk with our online support worker or Email : firstname.lastname@example.org get more service.
|Anonymous user( 2013-11-15 02:35:09 ) from||Question & Comment Comment|
|If I pay another $ 110 for transport and the phone repairs ,have to wait 2 months to repair,What is the business ?|
|OnlineSupport Replay :( 2013-11-15 14:08:02 )|
it will cost 1 month for repairing after we receive the return phone.
|xoskinax( 2013-11-14 02:47:18 ) from Spain||Question & Comment Comment|
|Buenas me gustaría saber que es lo que me cubriría mi garantía por ejemplo en un JIAYU G3T.
Un saludo cordial
|OnlineSupport Replay :( 2013-11-14 17:51:58 )|
|we provide 1 year warranty,mym friend.
|Anonymous user( 2013-11-12 19:00:49 ) from Italy||Question & Comment Comment|
|posso sapere se posso accedere al rimborso delle spese di dogana? se si come?|
|OnlineSupport Replay :( 2013-11-12 19:35:41 )|
We always mark package as gift and also in shipment invoice writed very low value for package to help our customers avoid paying tax or not paying high tax,The best we can do is declare package value 45$(EMS .airmail) and 75$(DHL ) per unit .
|Anonymous user( 2013-11-10 12:43:51 ) from||Question & Comment Comment|
|I have a hdc i9500 and I have problem with power supply.Something can be done.|
|OnlineSupport Replay :( 2013-11-11 14:10:04 )|
|you can use another charger or second battery.
|Anonymous user( 2013-10-18 05:49:11 ) from Bosnia And Herzegovina||Question & Comment Comment|
|How does it take for items to come to Bosnia and Herzegovina?
And do I need to pay extra to custom servise here?
|OnlineSupport Replay :( 2013-10-18 14:18:25 )|
|Thanks for your inquiry, it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS. We always mark package as gift and also in shipment invoice writed very low value for package to help our customers avoid paying tax or not paying high tax,always package value $45(EMS .airmail) and $75(DHL ) per unit .
Thank you .
|Anonymous user( 2013-09-22 03:58:07 ) from Cyprus||Question & Comment Comment|
|Hello! How many days will the sipping be to Bulgaria?|
|OnlineSupport Replay :( 2013-09-22 11:49:10 )|
|Thanks for your inquiry, it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS.
Thank you .
|Anonymous user( 2013-08-15 06:38:16 ) from Spain||Question & Comment Comment|
|I have to send a phone to repair or change has to send it? charger, cable, battery or send the phone|
|OnlineSupport Replay :( 2013-08-15 13:01:05 )|
|you can send the phone without battery back for repair, thanks !|
|Anonymous user( 2013-07-24 18:08:34 ) from United Arab Emirates||Question & Comment Comment|
|Hello, just a quick question. how long do i need to wait for my item? i'm currently living in Dubai. Thank you|
|OnlineSupport Replay :( 2013-07-24 21:08:54 )|
|Thanks for your inquiry, it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS,
Thank you .
|jazablack( 2013-07-08 12:23:50 ) from Brazil||Question & Comment Comment|
|Olá, eu gostaria de saber quantos dias espero para que o meu pedido venha chegar no BRASIL ?|
|OnlineSupport Replay :( 2013-07-08 15:00:08 )|
|it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS,
Thank you .
|edufavarato( 2013-06-20 11:58:23 ) from||Question & Comment Comment|
|hi, if i received phone broken ,,,dont work... you give me one new...
|OnlineSupport Replay :( 2013-06-20 13:38:52 )|
|If the item you receive is defective or damaged, you can request a replacement or a refund.
|sidneyalan( 2013-05-28 00:25:38 ) from Argentina||Question & Comment Comment|
|Hello, I would like to know in what state is the cell phone send them to repair.
Shipped by Airplane: Control NO: RR606396317AR
Cliente. Sidney Alan Santana Teixeira
Order NO. US2013040176127
Product: STAR X920 Butterfly - MTK6589
|OnlineSupport Replay :( 2013-05-28 10:07:15 )|
|Thanks for your inquiry, the item you required we haven't received yet, could you wait for a few days? thanks!|
|vtc250( 2013-05-08 20:14:02 ) from||Question & Comment Comment|
|i ve been contacting support for my repairs i sent the phone after just 1 week using it and nearly 2 months since i bought it. i need the phone urgent nearly 2 weeks have passed since you got my phone back and i ve been tring to contact support and told my to wait patient becuse my phone is being ripaired (29th april) you should have seen the problem know and i want the phone working or another phone
pls let me know because i don t have any phone and i need it urgent
|OnlineSupport Replay :( 2013-05-09 01:03:15 )|
Fastcardtech try support best service and support for buyer.
Here is our policy: http://www.fastcardtech.com/article.php?id=12
Please ship your phone to this address:
Name: MR CHANG GENG SHEN
Street: UNIT 301 NO 3 LANE 126 HUIZHAN JIE ROAD, XUHUI DISTRICT
Postal code: 200030
Please give us these info on note paper put in package for help us fast deal with your repair case: (No info package we will hold it )
1. Your order number for your shipped back phone.
2. What problem for your phone.
3. Your Tel number and address
4. Your Email address
Remark: (please read carefully, it is important)
1.Please ship back only use your country post-office normally track number air mail service.
Out of box please not write anything, in invoice please write “ REPAIR NOT NEW ”（IT IS VERY IMPORTANT)
And please left a paper in box, writing “Back for Repairs not new”
Important is Never use EMS,DHL, FEDEX, UPS, TNT these not country post service system company ship your phone to us. If you use them will very danger. Because of will high % hold by customs forever.
2.You must write down your “order number” and “your address” and “your phone problem” detail info in a paper ship with phone back to us.
3.Repair phone, Repair is all fee(software problem, hardware need pay cost fee), but if you had use phone over 1 month ,you need pay ship back to you fee 30 USD. As Registered Airmail Service is easy to lost .So we we will ship back by EMS ,It is safer.If you insist on Registered Airmail Sevice,you just pay 22 USD,but we will not responsible for that if the package is lost .
4.Shippment fee please pay cash, you can put money in phone back battery case for safe. We not accept check or money order.
Fastcardtech service team
|Anonymous user( 2013-03-28 12:19:11 ) from United States||Question & Comment Comment|
|Hi i am very interested in buying one of your phones and i wanted to know how much would i have to pay for an import fee to the united states, and i also wanted to know what if the phone i get does not work with the service i have?|
|OnlineSupport Replay :( 2013-03-28 13:43:42 )|
We always ship the packages to buyers as A E-Book reader (45USD) by airmail or EMS and 1 Circuit Board (60USD) by DHL to help buyer not pay tax or high tax.
If you want us to declare with lower price , Please use the "blank box" to leave your requests for us when you are checking out.
But we are in no way responsible for import taxes, hold package refund, rules, regulations,
policies or values that you may be charged by your country.Every country has its laws to which their citizens shall abide by.
We do not make or interference these laws.
Hope you understanding that honest is depend on lucky or not.
|Anonymous user( 2013-03-21 00:54:03 ) from||Question & Comment Comment|
I wonder if I buy a phone and service I request root, I would always be covered by warranty?
|OnlineSupport Replay :( 2013-03-21 04:23:57 )|
|we can root the phone for you if the item can be rooted ,thanks|
|aymansn( 2013-03-12 18:38:09 ) from Saudi Arabia||Question & Comment Comment|
|hi how many days does it need the DHL shipment to reach to Saudi Arabia|
|OnlineSupport Replay :( 2013-03-13 02:53:35 )|
|it may takes about 6 to 10 days around|
|xarispap( 2013-01-20 06:37:37 ) from||Question & Comment Comment|
|How can i use warranty card?|
|OnlineSupport Replay :( 2013-01-20 10:15:47 )|
|It does not matter|
|Anonymous user( 2012-11-09 00:49:17 ) from Thailand||Question & Comment Comment|
|Hi, how can i order a phone? Im from Thailand, how many days to ship it to Thailand? Thank u very much.|
|OnlineSupport Replay :( 2012-11-09 03:31:07 )|
|it will takes 8 to 10 business days by DHL,15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS,|
|Anonymous user( 2012-09-29 07:18:58 ) from||Question & Comment Comment|
|Hi, how can i order a phone? Im from Austria, how many days to ship it to austria? Thank u very much.|
|OnlineSupport Replay :( 2012-09-29 10:17:27 )|
Normally it will takes 6 to 8 business days by DHL
10 to 12 business days by EMS,
,15 to 40 business days by airmail to arrived in there.
Thank you .
You can make an order first ,it will be very clear for you .
Becasue we do no which shipping method and payment method you
would choose .So the total cost will be different if you choose
different patment tool,shipping method.
You can refer to this page:
It will guide you how to place an order from us .
|Anonymous user( 2012-09-28 07:54:10 ) from||Question & Comment Comment|
|Free shipping poducts alson have to pay shipping back?|
|OnlineSupport Replay :( 2012-09-28 10:19:49 )|
|thodoros( 2012-05-28 21:58:13 ) from||Question & Comment Comment|
|I am very disappointing from you.I send you the phone HDC A9100(US2011092725390) for repair to you and you send me back with the same issues.Nothing change.All these months of waiting and the phone still doesn't working the GPS and the WIFI signal is very very low.I had told you that if can't repair it,i am going to buy something else.Shame|
|OnlineSupport Replay :( 2012-05-29 02:50:48 )|
|sorry for all your problems,if you have any technical problems ,you can contact with our techsupport,he repaired your phone,and will surely solve your problems,thank you.|
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