Fastcardtech Service Tel:+1(239)4945681 (MON-FRI,USA EAST TIME 10AM TO 6PM, English)
fastcardtech.com service team / 2008-07-01
Fastcardtech offer 1 year 12 months warranty
Use our Panda card got easy support
What does my warranty include ?
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries charger and headset, they carry a 2 weeks warranty.
PLEASE NOTE: Fastcardtech.com only repairs and replaces his own products. Please note that we keep records of serial numbers(or IMEI) of every phone we sold out.
What about the No reason return policy ?
We not accpet "No reason" return!!!!
Like "I am not like","It is not like I think","I think will have some more function"."My phone signal is weak"."Speed not like I wish" ETC
We are unable to issue refunds for orders processed beyond that time frame.
Please note That unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% re-stocking fee.
(We not pay ship back to us ship fee)
We not accpet change model after you got packages, If you want to change another model, you will be subject to a 30% re-stocking fee.
(We not pay ship back to us ship fee and your old phone must never used all in new also)
Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.
If you are uncertain about any terms, feel free to email us: Support@fastcardtech.com as we are online 24/7.
What is the repair item & exchange policy ?
Repair and exchange only on defective units.
For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promissed buyer you will get a well phone back but maybe you will get is another same model used phone or some part changed one.
DOA(Dead on arrived) buyer ship back for exchange new one, fastcardtech will pay ship back to buyer fee.
If request for refund, fastcardtech only refund with your payment total we not refund you ship back to fastcardtech shippment fee.
IN ONE MONTH Report problem for product for fix, buyer need pay ship back fee.
OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)
After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items,please not need ship back other seller or website sold to you items. We will destroy it.
Hardware repair case:
For change hardware buyer need pay cost fee. The hardware price depend on factory request.
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries and headset, They carry Only 2weeks warranty.
Our warranty covers:
Any technical problem(Not need change hardware)
For example, your phone cannot receive incoming calls, etc
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:
1. Improper or inadequate maintenance
2. Misusage and mishandling
3. Fire, flood and other will-of-god
4. Damaged by a wrong voltage use
5. Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
6. Unauthorized modification or alteration
What if the item I receive is defective or damaged ?
If the item you receive is defective or damaged, you can request a replacement or a refund.
Please check your items immediately upon delivery and inform us within 48Hrs.
Replacements and refunds are accepted on merchandise within 5 days of receipt for items that
HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.
PLEASE NOTE: Shipping and handling charges are non-refundable.
How do I make a return or exchange ?
Simply include in your package, along with the defective unit, our warranty card for items
one paper write detailed description of the problem your e-mail address.
Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.
PLEASE NOTE: Fastcardtech does not assume return shipping costs
What about ship back to us tax and duty ?
Tax and import duty is not included for warranty. We are not liable to any customs hold up or import tax at the receiving country.
To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)
What about when 1 year warranty over time ?
When one year warranty time over, we go on support accessories & hardware purchase service.
For get extra repair service please talk with our online support worker or Email : email@example.com get more service.
|vtc250( 2013-05-08 20:14:02 ) from Malta||Question & Comment Comment|
|i ve been contacting support for my repairs i sent the phone after just 1 week using it and nearly 2 months since i bought it. i need the phone urgent nearly 2 weeks have passed since you got my phone back and i ve been tring to contact support and told my to wait patient becuse my phone is being ripaired (29th april) you should have seen the problem know and i want the phone working or another phone
pls let me know because i don t have any phone and i need it urgent
|OnlineSupport Replay :( 2013-05-09 01:03:15 )|
Fastcardtech try support best service and support for buyer.
Here is our policy: http://www.fastcardtech.com/article.php?id=12
Please ship your phone to this address:
Name: MR CHANG GENG SHEN
Street: UNIT 301 NO 3 LANE 126 HUIZHAN JIE ROAD, XUHUI DISTRICT
Postal code: 200030
Please give us these info on note paper put in package for help us fast deal with your repair case: (No info package we will hold it )
1. Your order number for your shipped back phone.
2. What problem for your phone.
3. Your Tel number and address
4. Your Email address
Remark: (please read carefully, it is important)
1.Please ship back only use your country post-office normally track number air mail service.
Out of box please not write anything, in invoice please write “ REPAIR NOT NEW ”（IT IS VERY IMPORTANT)
And please left a paper in box, writing “Back for Repairs not new”
Important is Never use EMS,DHL, FEDEX, UPS, TNT these not country post service system company ship your phone to us. If you use them will very danger. Because of will high % hold by customs forever.
2.You must write down your “order number” and “your address” and “your phone problem” detail info in a paper ship with phone back to us.
3.Repair phone, Repair is all fee(software problem, hardware need pay cost fee), but if you had use phone over 1 month ,you need pay ship back to you fee 30 USD. As Registered Airmail Service is easy to lost .So we we will ship back by EMS ,It is safer.If you insist on Registered Airmail Sevice,you just pay 22 USD,but we will not responsible for that if the package is lost .
4.Shippment fee please pay cash, you can put money in phone back battery case for safe. We not accept check or money order.
Fastcardtech service team
|Anonymous user( 2013-03-28 12:19:11 ) from United States||Question & Comment Comment|
|Hi i am very interested in buying one of your phones and i wanted to know how much would i have to pay for an import fee to the united states, and i also wanted to know what if the phone i get does not work with the service i have?|
|OnlineSupport Replay :( 2013-03-28 13:43:42 )|
We always ship the packages to buyers as A E-Book reader (45USD) by airmail or EMS and 1 Circuit Board (60USD) by DHL to help buyer not pay tax or high tax.
If you want us to declare with lower price , Please use the "blank box" to leave your requests for us when you are checking out.
But we are in no way responsible for import taxes, hold package refund, rules, regulations,
policies or values that you may be charged by your country.Every country has its laws to which their citizens shall abide by.
We do not make or interference these laws.
Hope you understanding that honest is depend on lucky or not.
|Anonymous user( 2013-03-21 00:54:03 ) from Guatemala||Question & Comment Comment|
I wonder if I buy a phone and service I request root, I would always be covered by warranty?
|OnlineSupport Replay :( 2013-03-21 04:23:57 )|
|we can root the phone for you if the item can be rooted ,thanks|
|aymansn( 2013-03-12 18:38:09 ) from Saudi Arabia||Question & Comment Comment|
|hi how many days does it need the DHL shipment to reach to Saudi Arabia|
|OnlineSupport Replay :( 2013-03-13 02:53:35 )|
|it may takes about 6 to 10 days around|
|xarispap( 2013-01-20 06:37:37 ) from||Question & Comment Comment|
|How can i use warranty card?|
|OnlineSupport Replay :( 2013-01-20 10:15:47 )|
|It does not matter|
|Anonymous user( 2012-11-09 00:49:17 ) from Thailand||Question & Comment Comment|
|Hi, how can i order a phone? Im from Thailand, how many days to ship it to Thailand? Thank u very much.|
|OnlineSupport Replay :( 2012-11-09 03:31:07 )|
|it will takes 8 to 10 business days by DHL,15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS,|
|Anonymous user( 2012-09-29 07:18:58 ) from||Question & Comment Comment|
|Hi, how can i order a phone? Im from Austria, how many days to ship it to austria? Thank u very much.|
|OnlineSupport Replay :( 2012-09-29 10:17:27 )|
Normally it will takes 6 to 8 business days by DHL
10 to 12 business days by EMS,
,15 to 40 business days by airmail to arrived in there.
Thank you .
You can make an order first ,it will be very clear for you .
Becasue we do no which shipping method and payment method you
would choose .So the total cost will be different if you choose
different patment tool,shipping method.
You can refer to this page:
It will guide you how to place an order from us .
|Anonymous user( 2012-09-28 07:54:10 ) from||Question & Comment Comment|
|Free shipping poducts alson have to pay shipping back?|
|OnlineSupport Replay :( 2012-09-28 10:19:49 )|
|thodoros( 2012-05-28 21:58:13 ) from||Question & Comment Comment|
|I am very disappointing from you.I send you the phone HDC A9100(US2011092725390) for repair to you and you send me back with the same issues.Nothing change.All these months of waiting and the phone still doesn't working the GPS and the WIFI signal is very very low.I had told you that if can't repair it,i am going to buy something else.Shame|
|OnlineSupport Replay :( 2012-05-29 02:50:48 )|
|sorry for all your problems,if you have any technical problems ,you can contact with our techsupport,he repaired your phone,and will surely solve your problems,thank you.|
|thodoros( 2012-05-19 17:27:40 ) from||Question & Comment Comment|
|HDC A9100(US2011092725390.With which company send the phone,to track the package.|
|OnlineSupport Replay :( 2012-05-19 18:01:50 )|
|we sent by singpost
|varonion( 2012-02-29 03:51:17 ) from||Question & Comment Comment|
|Do you also have 2 years factory warranty?|
|OnlineSupport Replay :( 2012-02-29 04:16:30 )|
|We support 1 year our website warranty, if brand phone you can also find facotry with 2 years warranty.|
|Anonymous user( 2011-10-11 19:46:45 ) from United Kingdom||Question & Comment Comment|
|What is your returns shipping address? I wish to return unit.|
|OnlineSupport Replay :( 2011-10-11 23:17:02 )|
|Please contacted our support by firstname.lastname@example.org|
|Dmitrijy( 2011-08-22 20:15:27 ) from||Question & Comment Comment|
|I have ordered a cell phone N8 Pro on your site but did not pay for it yet. I want to pay via Western Union. May I get any information to pay for my order like a number of my order? Or information will be later after I have paid my order and send it to you?|
|OnlineSupport Replay :( 2011-08-22 23:48:01 )|
|You can make the payment according to the following information
First Name:Zhen Hua
When sending, please make sure the information provided to Western Union is exactlyl the same as above. After sending the payment, please send us the information exactly as below:
The sender's first name
The sender's last name
Money Transfer Control Number--MTCN
Sender's Country Name
Please give us these info by mail or online.
With Western Union and Moneygram payments, your orders are shipped out within 24 hours.
|Anonymous user( 2011-07-26 09:54:03 ) from United Kingdom||Question & Comment Comment|
|why you are requiring shipping money for product which was sent to you for repair within warranty back?
if i have to ship it back within warranty,you should pay to ship it back to me as well which is fair, dont you think?
|OnlineSupport Replay :( 2011-07-26 10:55:22 )|
|We made little profits on these phones and if we pay for the shipping cost for repaired phones,we hardly make any profits.|
|meschuchan( 2011-04-22 08:43:58 ) from United States||Question & Comment Comment|
|Hello, I have a tablet I would like to return for warranty repairs (Order number: US2010122777156)
What is the address I ship to? I live in the U.S. if you go by Local-Offices
|OnlineSupport Replay :( 2011-04-22 10:54:45 )|
|Please send your E-mail to email@example.com with your order number and problem ,and our manager will solve your problem. Thanks.
|GIGI01( 2011-04-21 21:02:31 ) from||Question & Comment Comment|
|Hello Fastcardtech team,
yesterday I get my order US2011040382405 from the post mail.
I try to start the Cphone F26 but in the most case the display doesn`t work right.
You can see only some color lines. I send you email with pictures to (firstname.lastname@example.org; email@example.com) there you can see the problem.
Could you please tell me whats the procedure to follow.
Could you provide me the shipping back address?
Do I need to add any informatión on the package ( like my ordernumber or any other traking number you give me)
Thank you for promt answer
|OnlineSupport Replay :( 2011-04-22 01:10:51 )|
|Our techsupport will reply you by email.|
|akanksha( 2011-04-10 16:33:24 ) from||Question & Comment Comment|
|heyy can you tell me how long will it take to ship to australia|
|OnlineSupport Replay :( 2011-04-10 20:19:26 )|
|The shipping time depends on the shipping method , for more information please click http://www.fastcardtech.com/article.php?id=10
Thanks a lot.
|andrewp( 2011-03-31 08:48:02 ) from Philippines||Question & Comment Comment|
|how long will it take for me to receive my order here in he philippines?|
|OnlineSupport Replay :( 2011-03-31 15:26:15 )|
|Normally 8 to 10 days.|
|jacobkenan( 2011-03-15 17:48:42 ) from||Question & Comment Comment|
|I returned a DOA W7 cell phone in December 2010. After many unanswered emails, it is obvious that you have no intention of replacing the damaged phone. So, would you please refund my money according to your 1-year guarantee. Not that it will do much good, but here is the tracking number - RR861893785IL|
|OnlineSupport Replay :( 2011-03-16 01:57:25 )|
|Dear sir, Thank you for you send track to us. we will check here local post office for pick up it.|
|Anonymous user( 2011-01-27 22:45:03 ) from Iceland||Question & Comment Comment|
|i got the dead phone when i opened the package. why you guys don't check before dispatching. if you checked it before dispatching whats wrong in delivery ? why we are paying 53 USD for delivering damanged goods.. this is absolutely crap..now i have to pay another 53 USD to send this crappy phone. so i bought 100 USD phone i paid 53 USD for shipping to me i pay another 53 USD to ship it back to you and what is gaurantee that i will get the next phone which will be good.. all is really frustrating..|
|OnlineSupport Replay :( 2011-01-28 21:23:31 )|
|Dear buyer we sure is tested phone before ship, if phone has problem when arrived you can ship back by normally ship service to us cost you few and we will pay ship back to you fee.|
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