Search Site

12 months Free repair & Return Warranty Agreement

fastcardtech.com service team / 2008-07-01

Fastcardtech offer 1 year 12 months warranty

Use our Panda card got easy support

 

 

What does my warranty include ?

 

Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.

As for accessories, such as batteries charger and headset, they carry a 2 weeks warranty.


 

PLEASE NOTE: Fastcardtech.com only repairs and replaces his own products. Please note that we keep records of serial numbers(or IMEI) of every phone we sold out.
 

What about the No reason return policy ?

We not accpet "No reason" return!!!!

Like "I am not like","It is not like I think","I think will have some more function"."My phone signal is weak".
"Speed not like I wish" ETC

We are unable to issue refunds for orders processed beyond that time frame.

Please note That unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% re-stocking fee.

(We not pay ship back to us ship fee)


We not accpet change model after you got packages, If you want to change another model, you will be subject to a 30% re-stocking fee.

(We not pay ship back to us ship fee and your old phone must never used all in new also)

Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.

If you are uncertain about any terms, feel free to email us: Support@fastcardtech.com  as we are online 24/7.

 

What is the repair item & exchange policy ?

Repair and exchange only on defective units.

For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promissed buyer you will get a well phone back but  maybe you will get is another same model used phone or some part changed one.

 

DOA(Dead on arrived) buyer ship back for exchange new one, fastcardtech will pay ship back to buyer fee.

If request for refund, fastcardtech only refund with your payment total we not refund you ship back to fastcardtech shippment fee.

IN
ONE MONTH Report problem for product for fix, buyer need pay ship back fee.

OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)

After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items,please not need ship back other seller or website sold to you items. We will destroy it.

Hardware repair case:
For change hardware buyer need pay cost fee. The hardware price depend on factory request.
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries and headset, They carry Only 2weeks warranty.


Our warranty covers:
Any technical problem(Not need change hardware)
For example, your phone cannot receive incoming calls, etc

 
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:
 
1. Improper or inadequate maintenance
 
2. Misusage and mishandling
 
3. Fire, flood and other will-of-god
 
4. Damaged by a wrong voltage use
 
5. Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
 
6. Unauthorized modification or alteration

 

What if the item I receive is defective or damaged ?

If the item you receive is defective or damaged, you can request a replacement or a refund.

Please check your items immediately upon delivery and inform us within 48Hrs.

Replacements and refunds are accepted on merchandise within 5 days of receipt for items that

HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.

PLEASE NOTE:  Shipping and handling charges are non-refundable.
 

How do I make a return or exchange ?

Simply include in your package, along with the defective unit, our warranty card for items

one paper write detailed description of the problem your e-mail address.

Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.

PLEASE NOTE:  Fastcardtech does not assume return shipping costs
 

What about ship back to us tax and duty ?                          

Tax and import duty is not included for warranty.  We are not liable to any customs hold up or import tax at the receiving country.

To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)

 

What about when 1 year warranty over time ?

When one year warranty time over, we go on support accessories & hardware  purchase service.

For get extra repair service please talk with our online support worker or Email : aftersell@fastcardtech.com get more service.

 

Note:About ship back service to FCT

Please note once you need ship back to us for free enjoy our warranty service.

Please not use FEDEX TNT DHL UPS Because most of them will be hold by china customs and ask high tax or just let package back to you.

We recommand use Reg-Airmail or Express mail service support by your country post office.

 

Previous:World-wide shipping service agreement Next:Dropship system for fastcardtech

  1. Review by Anonymous user from Greece 

    hi , i just received my new S5 ( order SN2014080841725.
    package tracking number ;RS143561703NL).
    But the device has problems :
    every one hour shut it down ( it needs to remove the buttery to shut on )
    and in camera-video mode flashing ( switch off the camera after four sec. e.t.c ).
    Please to replace it as soon as possible. (Posted on 2014-08-20 13:22:30)

  2. Reply by OnlineSupport

    Dear customer,
    Sorry about this inconvenient foe you.
    Please connect with techsupport@fastcardtech.com about the details.
    If you have anything question please let us know.
    Best wishes.
    Best regards. (Posted on 2014-08-20 13:33:36)

     
  3. Review by bukhalid from United Arab Emirates 

    hi
    I am looking for the best quality smartphone and cheapest price below $200 us
    and with higher storage above 16gb ram and 2gb rom with LTE 4g support in united arab emirates
    please advice me which products is very good to buy from your store
    (Posted on 2014-07-09 13:15:47)

  4. Reply by OnlineSupport

    Dear customer,
    sorry, the cheapest item i can find is this one.
    http://www.fastcardtech.com/ZTE-Grand-SII-S291-Quad-Core-Android-Phone.html

    best regards
    Best regards. (Posted on 2014-07-09 17:58:20)

     
  5. Review by Anonymous user from France 

    compre un telefono con este numero de orden:
    Order number SN2014070269665 and total $144.03

    pero me aparece otra compra con este numero de orden:
    No. Order number SN2014070235844 and total $136.26, que quisiera cancelar, debido a que es la misma, yo solo quiero el de 144.03, como cancelar esa segunda orden. (Posted on 2014-07-03 01:02:56)

  6. Reply by OnlineSupport

    Dear customer,
    okay, just canceled the order SN2014070235844 for you,my friend.

    and please make sure you send your payment receipt to payment@fastcardtech.com . so he can confirm your payment ASAP.

    best regards
    Best regards. (Posted on 2014-07-03 03:10:58)

     
  7. Review by crocket from  

    Salve,c'e' assistenza in Italia? (Posted on 2014-05-31 21:20:37)

  8. Reply by OnlineSupport

    Dear customer,
    thanks for your interest.
    if you have any request about the language, please leave a note to us when you make the order. then our guys will send the item as your request.

    best regards

    Best regards. (Posted on 2014-05-31 23:28:35)

     
  9. Review by Anonymous user from  

    how to ship this to serbia.please answer me,there is safe shipping (Posted on 2014-04-25 14:46:57)

  10. Reply by OnlineSupport

    Dear customer,
    you can chosoe DHL to Seria, and it is fast and safe shipping.

    best regards
    Best regards. (Posted on 2014-04-25 21:09:09)

     
  11. Review by leonardo89 from  

    I want buy "HDC Galaxys S4 N9592- MTK6592 Octa Core 1.7Ghz 5.0 Inch QHD IPS Screen Android 4.2.2 Phone". Can this phone work in Italy? (Posted on 2014-04-19 01:54:43)

  12. Reply by OnlineSupport

    Dear customer,
    yes my friend, it can work in your country ,so many people proved
    thanks
    Best regards. (Posted on 2014-04-19 10:00:50)

     
  13. Review by Anonymous user from  

    Salve, vorrei comperare un HDC Galaxys Nota 3 Vitas la ram è effettivamente di 3gb e la rom è effettivamente di 32gb o quest'ultima è divisa tra archiviazione e sistema operativo, la durata della batteria è da 150 a 200 ore standby?
    grazie, Maurizio. (Posted on 2014-03-22 19:03:02)

  14. Reply by OnlineSupport

    Dear customer,
    thanks for choosing us ,the information is correct

    Best regards. (Posted on 2014-03-22 21:01:57)

     
  15. Review by Anonymous user from Israel 

    im went to buy smartphone and i went to pay with paypal ? (Posted on 2014-03-03 01:19:34)

  16. Reply by OnlineSupport

    Dear customer,
    Thanks for your uinquiry .
    not accept paypal from your country yet ,
    Please pay with wesntern uninon or bank tranfer .
    Best regards!
    Best regards. (Posted on 2014-03-03 16:46:48)

     
  17. Review by Anonymous user from  

    Hi, can you tell me about shipping to Indonesia? I want to minimize the tax value. Can you give me solution for it. Thanks (Posted on 2014-02-12 01:30:23)

  18. Reply by OnlineSupport

    Dear customer,
    Dear customer, we can ship it to your country with EMS,DHl and airmail
    We will mark package as gift and also in shipment invoice writed very low value for package to help our customers avoid paying tax or not paying high tax,always package value 45$
    Best regards. (Posted on 2014-02-12 02:34:06)

     
  19. Review by Oessie from Netherlands 

    Hello,

    I would like to ask a question. How long will it take to receive my package if I am currently in The Netherlands. I used the airmail service. I also received a tracking number but I could not find and see any information. Could you please help me out?

    I thank you in advance!

    Greets,
    Oessie (Posted on 2013-12-24 08:14:26)

  20. Reply by OnlineSupport

    Dear customer,
    Thanks for your inquriy .
    it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS.
    It will be a tracking number by Airmail
    Thank you !
    Best regards. (Posted on 2013-12-24 13:25:44)

     
  21. Review by ford56 from Sweden 

    What is the shipping time to sweden? (Posted on 2013-12-11 02:49:00)

  22. Reply by OnlineSupport

    Dear customer,
    it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS.
    Thank you .
    Best regards. (Posted on 2013-12-11 13:23:07)

     
  23. Review by Anonymous user from  

    If I pay another $ 110 for transport and the phone repairs ,have to wait 2 months to repair,What is the business ? (Posted on 2013-11-15 02:35:09)

  24. Reply by OnlineSupport

    Dear customer,
    Dear Friend,
    it will cost 1 month for repairing after we receive the return phone.

    best regards
    Best regards. (Posted on 2013-11-15 14:08:02)

     
  25. Review by xoskinax from Spain 

    Buenas me gustaría saber que es lo que me cubriría mi garantía por ejemplo en un JIAYU G3T.

    Un saludo cordial (Posted on 2013-11-14 02:47:18)

  26. Reply by OnlineSupport

    Dear customer,
    we provide 1 year warranty,mym friend.

    Best regards. (Posted on 2013-11-14 17:51:58)

     
  27. Review by Anonymous user from Italy 

    posso sapere se posso accedere al rimborso delle spese di dogana? se si come? (Posted on 2013-11-12 19:00:49)

  28. Reply by OnlineSupport

    Dear customer,

    We always mark package as gift and also in shipment invoice writed very low value for package to help our customers avoid paying tax or not paying high tax,The best we can do is declare package value 45$(EMS .airmail) and 75$(DHL ) per unit .
    best wish!
    Best regards. (Posted on 2013-11-12 19:35:41)

     
  29. Review by Anonymous user from  

    I have a hdc i9500 and I have problem with power supply.Something can be done. (Posted on 2013-11-10 12:43:51)

  30. Reply by OnlineSupport

    Dear customer,
    you can use another charger or second battery.
    best wish.
    Best regards. (Posted on 2013-11-11 14:10:04)

     
  31. Review by Anonymous user from Bosnia And Herzegovina 

    How does it take for items to come to Bosnia and Herzegovina?
    And do I need to pay extra to custom servise here? (Posted on 2013-10-18 05:49:11)

  32. Reply by OnlineSupport

    Dear customer,
    Thanks for your inquiry, it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS. We always mark package as gift and also in shipment invoice writed very low value for package to help our customers avoid paying tax or not paying high tax,always package value $45(EMS .airmail) and $75(DHL ) per unit .

    Thank you .
    Best regards. (Posted on 2013-10-18 14:18:25)

     
  33. Review by Anonymous user from Cyprus 

    Hello! How many days will the sipping be to Bulgaria? (Posted on 2013-09-22 03:58:07)

  34. Reply by OnlineSupport

    Dear customer,
    Thanks for your inquiry, it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS.
    Thank you .
    Best regards. (Posted on 2013-09-22 11:49:10)

     
  35. Review by Anonymous user from  

    I have to send a phone to repair or change has to send it? charger, cable, battery or send the phone (Posted on 2013-08-15 06:38:16)

  36. Reply by OnlineSupport

    Dear customer,
    you can send the phone without battery back for repair, thanks !
    Best regards. (Posted on 2013-08-15 13:01:05)

     
  37. Review by Anonymous user from  

    Hello, just a quick question. how long do i need to wait for my item? i'm currently living in Dubai. Thank you (Posted on 2013-07-24 18:08:34)

  38. Reply by OnlineSupport

    Dear customer,
    Thanks for your inquiry, it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS,
    Thank you .
    Best regards. (Posted on 2013-07-24 21:08:54)

     
  39. Review by jazablack from Brazil 

    Olá, eu gostaria de saber quantos dias espero para que o meu pedido venha chegar no BRASIL ? (Posted on 2013-07-08 12:23:50)

  40. Reply by OnlineSupport

    Dear customer,
    it will takes 8 to 10 business days via DHL,takes 15 to 40 business days by airmail to arrived in there.10 to 12 business days by EMS,
    Thank you .
    Best regards. (Posted on 2013-07-08 15:00:08)

     
Total 58 records, divided into3 pages. First Prev Next Last

User name Anonymous user
Email
Rank
Verification code captcha