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12 months Free repair & Return Warranty Agreement

fastcardtech.com service team / 2008-07-01

Fastcardtech offer 1 year 12 months warranty

Use our Panda card got easy support

 

 

What does my warranty include ?

 

Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.

As for accessories, such as batteries charger and headset, they carry a 2 weeks warranty.

 

PLEASE NOTE: Fastcardtech.com only repairs and replaces his own products. Please note that we keep records of serial numbers(or IMEI) of every phone we sell.
 

What about the No reason return policy ?

We not accpet "No reason" return!!!!

Like "I am not like","It is not like I think","I think will have some more function"."My phone signal is weak" ETC

We are unable to issue refunds for orders processed beyond that time frame.

Please note That unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% restocking fee.

(We not pay ship back to us ship fee)


We not accpet change model after you got packages, If you want to change another model, you will be subject to a 30% restocking fee.

(We not pay ship back to us ship fee also)

Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.

If you are uncertain about any terms, feel free to email us: Support@fastcardtech.com  as we are online 24/7.

 

What is the repair item & exchange policy ?

Repair and exchange only on defective units.

For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promissed buyer you will get a well phone back but  maybe you will get is another same model used phone or some part changed one.

In ONE MONTH report problem repair item, Ship back to buyer fee our company will pay. Over ONE MONTH, buyer need pay it.(Start from buyer got package 30days)
After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items,please not need ship back other seller or website sold to you items. We will destroy it.

Hardware repair case:
For change hardware buyer need pay cost fee. The hardware price depend on factory request.
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries and headset, They carry Only 2weeks warranty.


Our warranty covers:
Any technical problem(Not need change hardware)
For example, your phone cannot receive incoming calls, etc)

 
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:
 
1. Improper or inadequate maintenance
 
2. Misusage and mishandling
 
3. Fire, flood and other will-of-god
 
4. Damaged by a wrong voltage use
 
5. Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
 
6. Unauthorized modification or alteration

 

What if the item I receive is defective or damaged ?

If the item you receive is defective or damaged, you can request a replacement or a refund.

Please check your items immediately upon delivery and inform us within 48Hrs.

Replacements and refunds are accepted on merchandise within 5 days of receipt for items that

HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.

PLEASE NOTE:  Shipping and handling charges are non-refundable.
 

How do I make a return or exchange ?

Simply include in your package, along with the defective unit, our warranty card for items

one paper write detailed description of the problem your e-mail address.

Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.

PLEASE NOTE:  Fastcardtech does not assume return shipping costs
 

What about ship back to us tax and duty ?                          

Tax and import duty is not included for warranty.  We are not liable to any customs hold up or import tax at the receiving country.

To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)

 

What about when 1 year warranty over time ?

When one year warranty time over, we go on support accessories & hardware  purchase service.

For get extra repair service please talk with our online support worker or Email : aftersell@fastcardtech.com get more service.


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Other Comment & Question

ghost6( 2010-08-23 15:33:01 ) from Russian Federation  Question & Comment Comment
Greetings. How and where to send your phone for warranty repair? All the previous answers support to no avail. Phone (iTouch Diamond2 WM6.5, Wifi GPS, 624MHz CPU, 3.2'' WVGA screen, 3.2M camera, Gravity sensor) order US2010050102639
OnlineSupport Replay :( 2010-08-23 16:46:29 )
Dear buyer when we got your shipped back package we will check and give you time for when can ship back to you please give us your shipped back track number so we can check and fast pick up for you.
 
007adriano( 2010-08-04 12:03:26 ) from Croatia  Question & Comment Comment
hello, 6 months ago i have bought a cell phone here, and my touch screen is not functioning.i was wondering do i have warranty on the cell phone.? i bought ciphone c6
OnlineSupport Replay :( 2010-08-04 22:08:04 )
Our warranty time is one year so you can ship back for fix it. Please read our warranty policy first http://www.fastcardtech.com/article-12-12+months+Free+repair++Return+Warranty+policy.html and after read policy please send email to support@fastcardtech.com for ask next service for you.
 
Unregistered User( 2010-05-21 13:38:43 ) from United States  Question & Comment Comment
HI MY
OnlineSupport Replay :( 2010-05-22 09:24:40 )
hi
 
Unregistered User( 2010-04-29 23:14:34 ) from Netherlands  Question & Comment Comment
Hello: I bought a 5388 dual sim from you, and it was working well, thanks, but I cracked the touch screen. Can fastcardtech supply me with a touchscreen or housing for self-repair.
OnlineSupport Replay :( 2010-04-30 04:07:52 )
Dear buyer sorry for heard it. please send your order number and your phone IMEI to our suport@fastcardtech.com our support team will check how much for that screen and give you a total.
 
Unregistered User( 2010-04-16 08:14:58 ) from Russian Federation  Question & Comment Comment
Chose the submission and pay? Why is there no PayPal???That deception?
OnlineSupport Replay :( 2010-04-16 19:22:45 )
We accpet paypal payment but you must use verifed paypal account and total we not accept over 300usd payment by paypal because high % credit card fraud reason.
 
levag( 2010-03-22 23:52:43 ) from Australia  Question & Comment Comment
SUNNO Q880 K3 460MHZ CPU, 5.0MP flash light camera, WM6.5 system, WIFI, GPS navigation, colorful covers This phone is what i purchased. Will you PLEASE supply or sell me a DATA/CHARGE cable,and PLEASE dont reply asking stupid questions or saying that this is an automatic response! I am becoming disappointed,angry! Awaiting your response John
OnlineSupport Replay :( 2010-03-22 23:59:13 )
http://www.fastcardtech.com/goods-2381-China+brand+mobile+phone+original+Date+cable++Charger+cable.html please order this and tell us which date cable you need.
 
Unregistered User( 2009-06-12 04:23:41 ) from Romania  Question & Comment Comment
Hello Can you give me some information about my phone? It was sent back for repairs and not know anything about the stage reached in. I checked shippment #EM001148714RO, and she seems to have reached on destination. My order number: 2008070143096
OnlineSupport Replay :( 2009-06-12 07:55:19 )
Please send your transaction number to our service online. You can find the e-mail address on our website.
 
Unregistered User( 2009-05-19 19:19:25 ) from United States  Question & Comment Comment
hello i have sent you guys numerous emails about the screws that were supposed to be sent out as well as a new charger for my i9 3g phone (red) please let me know the status and i would like this rush delivered because i have been waiting so long
OnlineSupport Replay :( 2009-05-19 23:21:42 )
Please give us your transaction number.
 
orezduece( 2009-02-11 12:10:35 ) from United States  Question & Comment Comment
I've Been having problems ever since i bought this phone, first it wouldn't connect to the network. now that i finally got it to connect the phone wont even recharge. this phone was a lemon to begin with. I want a refund or exchange for a different phone not the same one who do i need to contact and what is the number. And the Free hot line can never get through. This is getting frustrating!!
OnlineSupport Replay :( 2009-02-11 18:25:10 )
Dear buyer, please see our repair policy if you order more than 1 month can not exchange phone only can repair phone, pleaes provide your order let us to mark your order then check with you for next step.
 
orezduece( 2009-01-22 18:27:10 ) from United States  Question & Comment Comment
I ask if this was the t32 you said yes but its actually the daxian 999 i want the t32 like i asked so how can i go about returning this or exchanging it for the t32
OnlineSupport Replay :( 2009-01-22 18:50:22 )
It is same brand and same version.
 
jhunex618( 2008-11-15 11:37:02 ) from United States  Question & Comment Comment
order no. 2008102977293: there is problem with the phone. there is an echo everythime we maka a call. how can this be fixed? I mean are you going to replace the phone? we received it Nov. 10. please call me. THanks.
OnlineSupport Replay :( 2008-11-16 03:21:22 )
Please contact our online service for help
 
Unregistered User( 2008-11-15 04:16:20 ) from United States  Question & Comment Comment
what is the address to ship to for repair i need the address
OnlineSupport Replay :( 2008-11-16 03:25:39 )
Hi friend, it is online.
 
Unregistered User( 2008-11-13 15:04:11 ) from United States  Question & Comment Comment
i bought the sciphone i68 on the 8/11/2008 and the slider on the phone is not working so i can not accept any calls on the phone every thing else works on the phone but that and the other thing is that the car charger that i got with the phone it does not work i guess its the wrong charger or some thing if you notice its turned upside down i want my phone to get repaired how do i go about this to get it repaired where do i ship it back to
OnlineSupport Replay :( 2008-11-13 18:40:02 )
Please see link as follow: http://www.fastcardtech.com/article.php?id=12
 
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